Check Synchronization Status and Sync Manually
3 min readLast updated: February 20, 2026Integrations
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Automatic synchronization ensures that your orders from Billbee and Shopify are regularly updated in AutoLetter. Sometimes, however, you may want to check the current status or trigger a sync immediately -- for example, when you are expecting new orders.
Synchronization only applies to Billbee and Shopify integrations. CSV imports are one-time operations, and API integrations transfer data in real time -- neither requires synchronization.
Navigate to Integrations and click on the integration whose status you want to check.
In the integration details, you will see the following information:
If you do not want to wait for the next automatic sync, you can start a manual synchronization at any time:
Open the integration and click the Sync now button.
The synchronization starts immediately. Depending on the data volume, the process may take a few seconds to minutes. The status is updated in real time.
A minimum interval of 5 minutes must be maintained between two synchronizations. If you try to sync again sooner, the request will be rejected. This rate limiting protects both AutoLetter and the connected platform (Billbee/Shopify) from overload.
During normal operation, AutoLetter synchronizes your integrations every 5-7 minutes automatically. You typically do not need to trigger manual syncs. Automatic synchronization can be toggled on and off for each integration.
If new orders are not visible:
If the sync status shows an error, check:
For persistent issues, you can update the credentials or contact support.