View Letter Details: IDs, Page Count, and Print Options - Shipping & Tracking

View Letter Details: IDs, Page Count, and Print Options - Shipping & Tracking | AutoLetter Help Center

For every letter that AutoLetter sends via DHL E-PostBusiness, comprehensive detail information is stored. This data helps you track individual mailings, analyze errors, and communicate with support.

You can access the letter details via the campaign detail view:

Open the campaign

Navigate to the desired campaign in your dashboard and open the detail view.

Select the 'Letters' tab

Switch to the "Letters" tab. There you see a list of all letters sent as part of this campaign, along with their current status.

Click on an individual letter

Click on a letter in the list to view the complete details.

For each letter, AutoLetter stores the following data:

Letter ID: A unique identifier for this specific letter. Use this ID when contacting support or tracking a specific letter.
Batch ID: Letters are submitted to DHL in batches. The batch ID shows you which delivery batch the letter belongs to. Multiple letters can share the same batch ID if they were submitted together.
Filename: The name of the generated PDF file that was submitted to DHL.

Page count: The number of pages in the letter. This affects postage and printing costs.
Color printing: Whether the letter is printed in color or black-and-white. Color printing is typically more expensive than black-and-white.
Duplex: Whether the letter is printed double-sided (duplex) or single-sided (simplex). Double-sided printing saves paper and can reduce postage costs for multi-page letters.

Sender address: The complete sender address that appears on the letter. This is taken from your configured delivery addresses.
Recipient address: The complete recipient address to which the letter is delivered.

Upload date (Print Upload): The time at which the letter was submitted to DHL E-PostBusiness. Processing by DHL begins from this date.
Confirmation date (Print Confirmation): The time at which DHL confirmed successful processing at the print center. This date marks the moment from which the letter is considered "sent".

A PDF preview is available for each letter. You can view the exact document that was submitted to DHL and printed. This is especially useful for:

Checking correct personalization (address, salutation, QR code)
Identifying formatting issues
Reviewing the content of a specific letter

If a letter has the status "Processing Error" (Status 99), additional information is displayed in the letter details:

DHL error message: A detailed error description from DHL indicating the reason for the processing error.
Error timestamp: When the error occurred.

The DHL error message is the most important clue when troubleshooting. Common messages relate to invalid address formats, unsupported special characters, or technical PDF issues. Note the error message when contacting support.

Note the letter ID: If you have a question about a specific letter, note the letter ID. This allows support to quickly identify the letter.
Batch attribution: If multiple letters have issues simultaneously, check the batch ID. There may have been a problem with the entire batch.
Check print options: If your letter looks unexpected (e.g., single-sided instead of double-sided), check the print options in the letter details and adjust the campaign settings if necessary.

The letter details are a reference only. The values cannot be changed after the fact -- they document the actual delivery. If you want to make changes (e.g., different print options), adjust the campaign settings. The changes will then apply to future letters.